- (850) 320-6044
- info@trainingque.com
- Tallahassee, Florida 32308
Effective date: November 2nd, 2026
Last updated: November 2nd, 2026
This policy applies to all purchases made through trainingque.com. By completing a purchase, you agree to it.
Email info@trainingque.com from the address used at purchase. Include:
Your request is dated when we receive the email. We respond within 2 business days. Cancelling inside your account or ceasing to log in does not count as a cancellation request.
You are eligible for a full refund if all of the following are true:
1. You submit your request within 10 calendar days of purchase.
2. You have completed no more than 20% of the course content.
3. You have not taken a final assessment or exam.
4. No certificate of completion has been issued or downloaded.
Requests that do not meet all four conditions are not eligible for a refund. Access to course content begins immediately after purchase, so we do not offer refunds for change of mind after the conditions above are exceeded.
Digital products (templates, guides, downloadable files, and similar items sold in our Digital Products shop) are non-refundable once downloaded or accessed.
We will refund or replace a digital product if:
| Request received | Refund |
|---|---|
| 7 or more days before the start date | 100% |
| 3 to 6 days before the start date | Transfer to a later cohort (one time), or 50% refund |
| Less than 3 days before the start date, or after the program begins | No refund |
If you miss sessions, no refund or credit is issued for the missed sessions. Where recordings are available, you retain access to them.
Group and corporate orders are governed by the written agreement or quote issued to your organization. Where none specifies otherwise:
Coaching and mentoring services are provided through Optimal Coaching LLC (optimalcoachingllc.com) and are subject to that provider’s own cancellation and refund terms. Training Que does not process refunds for those services.
Fees paid to third parties, including exam vouchers, proctoring services, state or agency filing fees, and external certification bodies, are non-refundable by Training Que once paid. Completion of a Training Que course does not guarantee acceptance of a certificate by any employer, regulator, or licensing body. Confirm your requirements before enrolling.
If a technical fault on our side prevents you from accessing paid content, contact us at the address above. We will work to resolve it. If we cannot restore access within 7 days of your report, you are entitled to a full refund regardless of the conditions in Section 2.
Issues caused by your device, browser, internet connection, or account sharing do not qualify.
If we cancel or reschedule a program, we will notify you by email. You may choose a full refund or a transfer to the next available session. If we cannot deliver a purchased course, you will receive a full refund.
Refunds are limited to the amount you actually paid. Coupon codes, promotional credits, and discounts have no cash value and are not reissued after a refund unless the promotion states otherwise.
When a refund is issued, your access to the course, certificate, and related materials is revoked immediately. Any certificate already issued for the refunded course will be voided.
Please contact us before disputing a charge with your bank. Disputes filed without first contacting us may result in account suspension and loss of access while the dispute is pending. We will submit enrollment, access, and completion records to the card issuer in response to any dispute.
We may decline a refund where we find repeated purchase-and-refund activity, content downloading or copying, or account sharing.
We may update this policy at any time. The version in effect at the time of your purchase applies to that purchase.
This policy is governed by the laws of the State of Florida, without regard to conflict of law principles.
